From: service@barnesandnoble.com
To: fferri@gmail.com
Date: May 25, 2009 12:58 PM
Subject: Your Barnes & Noble.com Order #BN87208685
Dear Frank Ferri,
Thank you for shopping with us. You’ll receive a follow-up email shortly regarding the status of this order. You can always log into your account at www.bn.com to check on this order and your previous orders.
Once again, thanks for choosing Barnes & Noble!
Sincerely,
The BN.com Team
From: service@barnesandnoble.com
To: fferri@gmail.com
Date: May 25, 2009 1:01 PM
Subject: Your Barnes & Noble.com Order #BN87208685
Dear Frank,
You said you wanted the paperback right? Oops, forget it. I found your order; looking at it now. Yep, paperback. Sorry. Ignore me. Been one of those days.
Sincerely,
Phil Grantlier
Barnes & Noble
Customer Service
From: service@barnesandnoble.com
To: fferri@gmail.com
Date: May 25, 2009 2:12 PM
Subject: Bad News About BN Order #BN87208685
Frank,
Guess what? We can’t find the book you ordered. I know we said we had it, but this is a big-ass warehouse and sometimes it’s hard to keep track of everything. Still, it’s embarrassing. Will write back ASAP when I have more details.
Sincerely,
Phil Grantlier
From: service@barnesandnoble.com
To: fferri@gmail.com
Date: May 25, 2009 2:20 PM
Subject: Great News About BN Order #BN87208685
Hey FF,
Me again.
We found the book! Whew! It wasn’t where it was supposed to be. I’ll have a talk with Randy about being more mindful when he stocks the fiction shelves. Sorry about the scare.
— Phil
P.S. Can I borrow the book when you’re done? Just kidding! I have access to a book or two here. Just one of the perks.
From: philandphilsmom@gmail.com
To: fferri@gmail.com
Date: May 25, 2009 2:28 PM
Subject: Pssst…it’s me, Phil
Frank,
Randy totally snapped at me. I don’t know why I’m putting this on you, but I guess I needed to talk to someone and you’ve been such a good listener lately. Anyway, all I said was, “Randy can you please try to keep the books organized by the author’s last name? It will make everyone’s job a lot easier when trying to locate books.” Then he completely freaked saying I always single him out. He filed a complaint with HR. Any advice?
By the way, I’m sending this from my personal email account. Add me to your contacts! (FYI: keep anything you send me “clean”…I share this address with my mom.)
— PG
From: service@barnesandnoble.com
To: fferri@gmail.com
Date: May 25, 2009 2:32 PM
Subject: Your Barnes & Noble.com Order #BN87208685
Frankie Baby,
Sorry. I was so busy ranting in the last email that I forgot to tell you that your order is packed and ready to ship from our warehouse. I’ll shoot you a tracking number as soon as I get it. Or I can call you with it. Let me know what works for you.
— P
From: service@barnesandnoble.com
To: fferri@gmail.com
Date: May 26, 2009 1:08 AM
Subject: Your Barnes & Noble.com Order #BN87208685
Frank,
I never heard back from you about how you wanted to receive the tracking number. No worries. I was able to access your account and pull up your phone number. You have a 609 area code! That’s New Jersey. We’re in Jersey too! I’ll give you a ring, maybe we can meet up. Talk books???
— Phat Phil
From: philandphilsmom@gmail.com
To: fferri@gmail.com
Date: May 27, 2009 3:37 AM
Subject: FW: hilarious
You have to see the attached!!! This list of blonde jokes is hysterical. The one about Wite-Out on the computer screen is funnier than ever now that no one actually uses that stuff.
Hey Frank, do me a solid and forward this on to ten people?
— Phillip (not flathead screwdriver) Grantlier
From: service@barnesandnoble.com
To: fferri@gmail.com
Date: May 28, 2009 10:29 AM
Subject: Last Day
Hi Frank.
Got a bombshell this morning when I came into work! Just letting my closest friends — well, my only friend — know that I’ve been let go by Barnes & Noble. Apparently a customer filed a complaint alleging that my customer service methods “crossed the line from friendly and helpful into the overzealous.” Based on the printed email correspondence provided by this customer, HR said they found my behavior “abnormal and creepy and illustrative of several DSM-IV diagnoses.” Whatever that means. I wish they would just tell me who complained, you know? They’re keeping it all secrety and stuff.
Anyhoo, hit me up on philandphilsmom@gmail.com, since I won’t be at the B&N email address anymore. Oh, I almost forgot! As I was cleaning out my desk and burning a disc of our entire database of customers, I had some extra time, so I looked into your order history. “How to Seek Out Crowds: A Frotteur’s Guide to 24/7 Fun,” “Tax Evasion For Dummies,” “Hanson’s Greatest Hits: Volumes I and II”? Weird stuff. Let me know if you want me to post these and some of your freakier orders on Facebook. I’d love to hear back from you! And for some reason, I think I will this time.
Cheers!
— Phil
